Too Popular for Christmas

Let me start this post by stating that I am fan of Logitech products. I am entering this text from the excellent Logitech G15 keyboard and the PC mouse is a recently acquired G500. A few years back I received a Logitech Harmony 670 remote. This device allowed me to use a single remote to control my TV, DVR, DVD, and Blu-ray player – turning the devices on and off and setting the correct TV input with a single selection. This replaced four remote controls. I have since added a Roku box to the setup and that too was added with minimal effort to the Harmony.

I would recommend Logitech Harmony devices for any one who has more than one remote; with just one caveat. Do not get one as a Christmas gift.

Today, my Christmas present included a speaker system for my TV – too boost the sound quality of the set which does not match the quality and impact of the 65” display. Adding this to my TV and assorted devices required me to reprogram my Harmony. The PC software connects at each step to the web, as it needs to have details of an  ever-growing list of devices and keeps your configuration on the web. This works well, unless there is a sudden spike in the number of people using the site. Today, the configuration software kept timing out and took minutes going from screen to screen. The obvious reason is that were a lot of people setting up new devices which they had received for Christmas.

It was no big deal for me, as I can use the supplied remote until usage returns to normal. However, if you had a brand new toy, I can imagine it would be very frustrating to find it useless as you battled the software. It is sad that many people may have had a bad first impression of a product and company.

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Published in: on 25 December, 2011 at 15:08  Leave a Comment  

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