Why Ask If You Already Know The Answer

God may move in mysterious ways, but he is a model of predictability compared to airlines.

I arrived at Heathrow Terminal 3 to check in for my flight back to the US. There were a set of automated check in machines. The touch screen offered a choice of two airlines, Cathy Pacific and American Airlines. I selected American and was told that this airline did not do self-service check-in. Why have these machines and offer an option that does not work?

A few weeks ago, I had booked a return flight from California to Texas. Due to a change in plan, I needed to cancel the flight and book just a one-way journey back from Texas. Having helped the airline by freeing up a seat that they could sell to someone else, I was charged $50. The airline actually wanted more money to fly me from Texas to California than they wanted to fly me from California to Texas and back.

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Published in: on 22 November, 2011 at 21:18  Leave a Comment  

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